This returns policy refers to goods purchased through our website www.pedalon.co.uk. We can accept returned goods purchased in our Tadley store via post for exchange or warranty only.
ALL GOODS returned to Pedal On must be accompanied by a completed returns form:
PRINT PEDAL ON RETURNS FORM HERE
At Pedal On we offer a Free returns policy on all items. This means that if you return goods to us for refund, exchange or for warranty claim we will not charge you a restocking fee.
All returned goods must;
Have a completed returns form
Be accompanied by the original order number (online purchases) or a copy of the till receipt (shop purchases)
Have all labels attached if returning for refund or exchange
All original packaging is intact and not defaced if returning for refund or exchange
Be unused if returning for refund or exchange
If we need to reship an exchanged item we will not charge you any further shipping costs if you are on the UK Mainland or if you are in the UK and the goods weigh under 2kg. If you are not in the UK or you are Offshore in the UK and the goods weigh over 2kg we will charge you for reshipping.
WRONG OR DAMAGED GOODS:
If you have received the wrong items from us or they are damaged on arrival then you will need to return them to us for replacement or refund. We will refund your postage costs (equivalent to Royal Mail first class recorded). Please return your goods by a recorded delivery service. Please notify us immediately of any problems with your order when it is received. We will only refund or replace incorrect ordamaged goods up to 28 days after the purchase date (or January 31st for Christmas Orders).
GOODS FOR REFUND:
We will happily refund goods up to 28 days after the purchase date (or January 31st for Christmas Orders) should you decide you do not want them. We will not refund any postage charges from the original order. We will refund you by the same method you paid for the order. For Credit/Debit card refunds this can take up to 10days to show on your statement. IF you have purchased goods in our Tadley store we cannot refund them without your presence.
GOODS FOR EXCHANGE:
We will happily exchange any goods which are the wrong colour or size up to 28 days after the purchase date (or January 31st for Christmas Orders). Please state on the returns form the desired replacement.
GOODS WITH FAULTS:
If you have received goods that have developed a fault within 2 weeks of delivery then it is considered an IMMEDIATE fault. If the goods have developed a fault after 2 weeks but before their warranty period ends, then it is considered a WARRANTY fault.
Immediate Faults - If it is established that the goods are faulty we will send you a replacement or repaired product free of charge and also refund your postage costs. The refunded postage amount will be based on the amount we would pay to ship the item to you on the shipping service selected with your initial order. If you decide you do not want a replacement item we will refund the good's original total but not refund your postage costs. If the total amount we need to refund you is greater than your original sale we will need to contact you by phone to collect payment details as we can only refund upto the original transaction amount automatically.
Warranty Faults - All our products are from official suppliers and are covered by their respective manufacturers UK warranty. We will act as the manufacturer's agent and proceed with your warranty request following their guidance. You will be liable for the return postage cost to us. If it is established that the goods are faulty we will send you a replacement or repaired product free of charge.
PACKAGING and POSTAGE:
If you are returning goods to us please ensure they are adequately packed. Even if we have sent you the wrong items you have a legal responsibility to take care of the goods, this includes packing them adequately. If you are returning a bicycle please take extra care to ensure no parts of the bike can move against one another. We strongly recommend shipping goods back to us using a recorded delivery service.
If you have received discounted goods as part of a sales package we will only be able to offer a refund if ALL the goods are received in a resaleable condition, we will be happy to replace a component of an order should that prove to be faulty.
The Legal bit:
As a retail customer you are protected by the Sale Of Goods Act and Distance Selling Regulations. We believe our returns policy goes well beyond the requirements of both pieces of legislation. Our aim is to offer the highest standard of service possible and in the unfortunate case of there being a problem with your order, we will do our best to remedy the problem as quickly as possible and in a fair and reasonable manner.