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Web Returns
Should you have any item purchased through our website that you would like to return for a refund, exchange or warranty claim please print out and fill in our returns form and include it with your returned items. Failure to include a returns form will slow the processing of your return.
Please read our returns policy, detailed below, before returning your item.
PRINT PEDAL ON RETURNS FORM HERE
If you have received a product from us that is either faulty or unwanted you MUST fill in our returns form.
We are happy to refund or replace any unwanted goods or goods that are the incorrect size/colour, provided the returned goods are in a saleable condition. In line with the UK Distance Selling Regulations we are entitled to charge you for any costs incured during the original shipment of goods to you. If we choose to enforce this charge we will typrically charge for OUR original postage cost of the item, or in the event of a bike shipment there will be a small packing charge too. (e.g. for a GB bike shipment return charge - £30)
We are happy to refund or replace any unwanted goods or goods that are the incorrect size/colour, provided the returned goods are in an unused and saleable condition. However, you will be liable for any postage charges on these goods.
If you are returning goods to us it is your legal responsibilty under Distance Selling Regulations to take good care of the goods regardless of whether the return is due to our fault or yours. This means that any returned goods must be adequaltely packed to protect them from damage during transit. In the case of returned bicycles you will be required to pack the bike in a box as it was delivered to you and ensure that all parts within the bicylce box are secured and protected from eachother, should you require advice on this please call.
Postage refunds, Immediate faults:
If your product has developed a fault within the first two weeks of purchase we consider this an IMMEDIATE FAULT. If it is established that the goods are faulty we will send you a replacement or repaired product free of charge and also refund your postage costs. The refunded postage amount will be based on the amount we would pay to ship the item to you on the shipping service selected with your initial order. If you decide you do not want a replacement item we will refund the good's original total but not refund your postage costs.
Postage refunds, Warranty faults:
Any product which develops a fault after two weeks of purchase is considered a WARRANTY FAULT. All our products are from official suppliers and are covered by their respective manufacturers UK warranty. We will act as the manufacturer's agent and proceed with your warranty request following their guidance. You will be liable for the return postage cost to us. If it is established that the goods are faulty we will send you a replacement or repaired product free of charge.
If you have received discounted goods as part of a sales package we will only be able to offer a refund if ALL the goods are received in a resaleable condition, we will be happy to replace a component of an order should that prove to be faulty.
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