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Warranty information
We guarantee we will sell you a bike which is correctly functioning. If when you receive the bike it is faulty we will collect the bike or faulty component from you and replace it.
All our bikes come with Manufacturer's warranty (frame information specific to each manufacturer is listed below). In general, componentry, pivots, rear shocks and suspension forks are covered by a 1 year warranty (sometimes longer) from their respective manufacturer. All warranties are subjective to the correct use and the manufacturer's specified maintenance being followed.
Some parts will wear out within 1 year if used in extreme conditions, or used extensively, even if they are maintaned correctly. This is considered wear and tear and would not be covered by warranty.
If you should ever need to start a warranty claim, please contact us for advice on how to proceed.
Specific warranty information for manufacturers:
Trek: Lifetime warranty on frames and rigid forks
Gary Fisher: Lifetime warranty on frames and rigid forks
Lemond: Lifetime warranty on frames and rigid forks
Giant: 5 year warranty on frames and rigid forks.
Scott: 5 year warranty on frames, 2 years warranty on rigid forks. 2 year warranty on High Octane models. Scott warranties maybe restricted to 3 years if proof of correct maintenance is not available. Scott warranties are subject to a maximum rider weight of 110kg.
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Complementary Service
We recommend you only purchase from our web store if you are a competent cycle mechanic or have access to a competent cycle mechanic. During the first few weeks of riding it is normal for parts to settle and cables to stretch. Without adjustment, this can lead to poor performance and undue wear. Because of this we offer a FREE complementary service, redeemable upto 8 weeks after purchase. To take advantage of this YOU must return the bike to us, this is NOT a courier collect and return service.
The complemetary service will include:
Brake alignment and adjustment
Headset adjustment
Gear Adjustment
Suspension fork and shock inspection
Hub adjustment, spoke tension inspection and wheel true
Torque check on bolts and screws. |
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