|Christmas Delivery Schedule|
When ordering items for Christmas we recommend that you order as early as possible. Below are our shipping cut off dates over the Christmas period.
Bike Orders - All bikes require processing through our workshop so the below cut off dates do not apply. Should you order a bike after Monday 17th December and require delivery before Christmas please email us at firstname.lastname@example.org for delivery date confirmation.
Free Shipping Service (Royal Mail 1st class for most items) - 3pm Thursday 20th December. (This service is not guaranteed and our standard 5 working day delivery window still applies. However, we will endeavour to ship all orders placed before this time & date on or before the 20th of December)
Next Working Day Courier service (UK Mainland)
Order before - Delivery date
2.30pm Thursday 20th December - Friday 21st December.
2.30pm Thursday 27th December - Friday 28th December
2.30pm Friday 28th December - Monday 31st December
2.30pm Wednesday 2nd January - Thursday 3rd January
International Orders - Please email us for advice
|Where does Pedal On's Free Delivery apply to?|
Free Delivery is available on all items to all location in the UK except Out Of Area Locations*.
For Out of Area Locations* free delivery is restricted to items under 2kg and within Royal Mail's size restrictions. Please allow up to 5 working days for delivery with this service.
*Out Of Area Locations: Northern Ireland, Scottish Isles, Scottish postcodes (IV, KW1-14, PA34, PA37-39, PH19-40, PH41 and PH49-50), Isle of Man, Isles of Scilly, Channel Islands
|How long will my goods take to be delivered?|
At Pedal On, we believe all orders should be treated as priority orders. 97% of orders placed before 3pm are shipped on that day (Monday to Friday). All our goods are shipped by First Class Royal Mail or by Courier meaning that is highly likely that your goods will be delivered the next working day.
We now offer a Next Working Day courier delivery service for accessories. We do not offer this service with bicycles**. The cut off for this guaranteed service is 2.30pm. If you order before 2.30pm on a Working Day (Monday to Friday) you will receive the order the next working day. If you order after 2.30pm or on a non working day (Sat, Sun or bank holiday) your order will be shipped the next working day for delivery on the subsequent working day.
If there is a complication with your order we will contact you an advise you within one working day.
For our free service, please allow upto 5 working days for UK delivery.
**all bicycles are processed as quickly as possible and are automatically shipped on a next working day courier AFTER they have been processed through the workshop. Please refer to the bicycle's respective page for estimated delivery times.
|Who does Pedal On use for Delivery? |
We use the Royal Mail and TNT for our deliveries.
Most items over 2kg and shipments where "Next Working Day" courier has been selected will be shipped by TNT.
|Will I need to sign for my delivery?|
Any goods of reasonable value will be shipped by a signed for Royal Mail service or Courier. Please provide a delivery address where you will be available to sign for the delivery.
You can select an alternative delivery address to your payment address by checking the box on the first checkout page.
|Can I track my delivery?|
You can view your order progress my logging into your account or by clicking recent orders and entering your order number and postcode.
Not all orders have tracking numbers, if your order is trackable details will be available here.
|My tracking number shows a different order, is this correct?|
If you have received a TNT tracking number by email you will not be able to view it until approximately 7pm that evening when it is scanned at our local collection depot.
You may also see an older delivery with the same tracking number. This is because TNT reuse their tracking numbers which can lead to a little confusion!
|What happens if I am out when the Postman/Courier tries to deliver?|
If the Royal Mail or Courier try to deliver when you are out, they should leave a calling card showing a number you can call to rearrange delivery. Alternatively, they may leave your goods with a direct neighbour, this will be noted on your calling card.
If you do not think you will be in to sign for your goods, you can select an alternative delivery address to your payment address by checking the box on the first checkout page. Note - Bike purchases paid for by finance can only be delivered to the address used to apply for finance.
|Does Pedal On ship overseas?|
We ship to the following countries:
You can find out the shipping costs to each location by adding the goods to cart and going to the first page of checkout selecting your country.
|I am outside the EU, can you remove taxes?|
If you live in Switzerland, Norway, Channel Islands or Gibraltar you can request that we remove VAT from your order. The current VAT rate in the UK is 20%. Helmets, books and some energy foods are zero rated for VAT.
You may have to pay import taxes and VAT at your location, please check this with local customs before ordering.