|FAQ - Shopping General |
FAQ - Shopping General
Are the items I want in stock?
Can I order my goods online and collect instore?
Are Podium Points available instore?
Can I get the website price instore?
Can I pay by phone?
Should I buy Online?
If a product on our website is not available, it will say "out of stock".
For bicycles, we cannot hold every size available so we display delivery times next to bicycles. This also allows for time to build and pack the bikes.
Our website stock is updated multiple times per day. Should there be a stock take error and your goods not be available we will contact you immediately.
We cannot accept orders for accessories online for instore collection. This is because we require PIN verification if you collect instore.
You can order bikes online for instore collection by using the Click & Collect payment method. This requires a 10% deposit. You will then pay the outstanding balance instore.
Yes, the Podium Point scheme is the same instore as it is online.
Yes, the website price is available instore. Please ask staff for a web discount card when you visit the store.
Sorry. We cannot accept payment via telephone. When you buy online from us via the internet you are asked to verify your credit/debit card by your card issuer, we cannot ask for these details over the telephone and therefore phone orders are less secure.
If you know the product and size you want, and are confident with basic cycle maintenance there is no reason to fear buying online. You may have access to a wider choice of products and better value deals by buying online.
We are a specialist cycle retailer and our products are aimed at people who have some experience of cycling. If you have no, or only a limited amount of knowledge about cycling or our products we would suggest you visit our store so we can spend time with you ensuring you buy the best bike for your needs.
If you are considering buy a bike from us then please bare in mind that, although we will make every effort to ensure your bike reaches you in perfect working order, it is normal that some components will require adjusting after the first few uses (e.g. gear/brake cables stretch, disc prake pistons become dominant etc.). If you can bring the bike back to our store we can make these adjustments for you free of charge, however that may not be practical for you if you live a distance away.
Of course, if you have any questions or need more information you can contact us via phone or email.
When you receive a bike from us it will have been built, checked over and repacked. This ensures the bike is operating correctly and safely. When you receive the bike you will be required to remove the packaging, fit the front wheel using a Quick Release, fit the handlebar into the stem and fit any pedals to the crank arms. If you are not confident you can do this safely, or do not have access to a competent mechanic then we would suggest you visit our store or buy your bike from a reputable high street store.