About Us Our aim at Pedal On is to have happy customers, who want to return to our store. This not only makes good business sense, but makes life enjoyable! If you have any suggestions or comments please email us at websales@pedalon.co.uk.
Our Contact details:
Pedal On
60 Bishopswood Road
Tadley
Hampshire
RG26 4HD
United Kingdom
Phone: +44 0118 9821021
Fax: +44 0118 9821121
Email: websales@pedalon.co.uk
VAT registered:641 8772 19 |
Making A Purchase Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. We cannot accept telephone orders.
We can only accept orders from within the UK, some EU states Channel Islands. If you cannot find your country within the shipping section of the shopping cart menu then we can not deliver to you.
We accept credit card and debit card payment (VISA, Mastercard, Maestro, Delta and Electron) and Paypal payments. If you are shopping from outside the UK, place your order and your credit card company/bank will convert the transaction to your own currency.
We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.
Every attempt has been made to ensure that the prices and details of products on this website are correct. If we find we have made an error before we despatch your order we will contact you to advise of any price or specification changes. If after receiving your goods, you feel the goods do not match their description on the website then please follow our standard returns policy.
Before purchasing a bike from us, it should be noted all bikes will require a limited amount of assembly after shipping. If you are not a competent mechanic we suggest you get an experienced mechanic to assemble the bike for you. If you are still uncertain about what this may involve please contact us.
Some bikes are marked as SPECIAL ORDER items. Please check their availability with us before ordering, we cannot guarantee these items availability. It may also be necessary to order these items specially for you - if so they would then be classed as a custom order and different ditance selling regulations may apply.
Some prices displayed on the website may vary from those in our showroom, this reflects the reduced overheads of selling over the internet. However we would suggest you visit our showroom to see all we have to offer and benefit from the advice of our expert staff. There are also many instore promotions which do not appear on the website, our aim is to satisfy our customer by offering the best combination of advice and price we can.
CANCELLING AN ORDER
You can cancel an order at any stage before we have shipped it. To cancel an order please call 0118 9821021 or email sales@pedalon.co.uk. If you cancel an order before we have shipped it you will not be charged. If you wish to cancel an order after we have shipped it to you please follow our RETURNS procedure once you have received the goods.
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Shipping And Handling UK POSTAGE:
Free Delivery: available on all items to all location in the UK except Out Of Area Locations*.
For Out of Area Locations* free delivery is restricted to items under 2kg and within Royal Mail's size restrictions. Please allow up to 5 working days for delivery with this service.
*Out Of Area Locations: Northern Ireland, Scottish Isles, Scottish postcodes (IV, KW1-14, PA34, PA37-39, PH19-40, PH41 and PH49-50), Isle of Man, Isles of Scilly, Channel Islands
Next Working Day Courier: Ideal if you wish to receive your goods urgently and are happy to pay a £4.50 p&p charge. For this service please place your order before 2.30pm to receive the order on the next working day. Orders placed after 2.30pm will be shipped the next working day for delivery on the subsequent working day. Not available to Out Of Area Locations*. A working days are Monday to Friday excluding bank holidays. NOT AVAILABLE WITH BICYCLES. All bicycles are processed as quickly as possible and shipped on a next working day courier AFTER being processed through the workshop, please refer to the bicycle's respective webpage for estimated delivery times.
Express Courier (Out Of Area Locations*): Order before 2.30pm on any working day and receive your goods within 1-2 working days.Northern Ireland - 1 Working Day. Isle of Man, Channel Islands, Isles of Scilly**,Scottish postcodes (IV, KW1-14, PA34, PA37-39, PH19-40, PH41 and PH49-50)** - 2 Working Days. Working days are Monday to Friday, excluding bank holidays. Orders placed after 2.30pm will be shipped the next working day and delivery times should be adjusted accordingly.**Not Guaranteed
By agreeing to our terms and conditions you accept that we can retrospectively charge you for extra shipping costs incurred from you selecting the incorrect shipping zone during checkout.
EUROPEAN SHIPPING
Please note: Scott Bicycles are not available for shipping outside of the UK at the request of Scott Sports.
All EU postage is subject to a minimum £2.99 postage charge. Above the minimum charge objects are charged on weight per destination so you only pay what we are charged. This is calculated within the shopping cart and is displayed before submitting your final order.
Items under 2kg are sent via the Royal Mail and their European postage partners. This service is cheap and efficient. Items should arrive between 2 and 5 working days from their ordering date.
Items over 2kg (and bulky items) are sent via TNT Economy Express.
TNT Economy Express - Delivery 2 - 5 working days.
Delivery times depend on the location. Most major European Cities within 3 days. Due to the nature of this courier service, shipping orders over 2kg costs alot compared to postal services. All bicycles are processed as quickly as possible and shipped on a next working day courier AFTER being processed through the workshop, please refer to the bicycle's respective webpage for estimated delivery times and ADD 2 additional days.
NOTE:
Some of our items will require signing for upon collection. Should no one be available to sign for the item it may necessary for you to collect the item from the nearest postal/courier depot. We reserve the right to charge for costs incurred during failed deliveries.
All delivery times quoted on this website refer to working days and do not include weekends or public holidays. Orders placed after 2.30pm on friday are considered to have been placed on monday.
We do not guarantee the service of our couriers. Unfortunately, the UK courier distribution system is not 100% perfect, a small percentage of goods may not be delivered in accordance with the service we have shipped them on, we do not offer compensation in this situation. |
Back Orders We do are very best to ensure we only sell things we have in stock. If an item is out of stock it will be displayed by the product or you will not be able to added to your shopping cart. In the unlikely event you order something we are out of stock of we will contact you as soon as possible and give you the expected delivery time and the option to cancel.
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Tax Charges All orders to the UK and EU will be charged 20 % VAT, unless the item is VAT free. All prices displayed on the website are VAT inclusive and you will be charged no additional taxes on the prices displayed with each product.
Items shipped outside the EU (Channel Islands only) are sold without VAT. (Note, some products such as helmets are VAT FREE and would therefore show no price reduction). If you require the Tax deducted please contact us as, at present, this will not be done automatically. |
Credit Card Security Our checkout pages where you enter your personal details are held on an encrypted SSL Secure server. The part or the web site that collects your credit card information is hosted by Secure Hosting. Secure Hosting are Barclays ePDQ preffered online partner. Your details are not held in clear text on any web site. The latest encryption technology (SSL) is used to enable secure transfer of your personal data over the Internet.
After entering your card details you will be forwarded to your card issuers website. As part of the 3D Secure system they may ask you to enter additional personal details to authenticate your card. Please be patient with these additional security steps, they are essential in our fight against credit card fraud. |
Guarantee We want happy customers:
Pedal On is subject to UK consumer law .
All our products come with a full manufacters guarantee.
We will only charge your credit/debit cards when goods are dispatched.
All your details are treated as strictly confidential.
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| Reaching Us If you need to reach us, please email us on sales@pedalon.co.uk, alternatively, you can call on 0118 9821021 (International +44 118 9821021) or fax us on 0118 9821121 or write to us at; Pedal On, 60 Bishopswood Rd, Tadley, Hampshire, RG26 4HD, United Kingdom. |
Privacy Policy Pedal On do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes. |
Returns Policy This returns policy refers to goods purchased solely through our website www.pedalon.co.uk. Should you wish to return goods purchased in our Tadley store via post please be aware that we can only offer exchanges or warranty at a distance and we will not be liable for any shipping cost incurred by yourself.
ALL GOODS returned to Pedal On must be accompanied by a completed returns form:
http://www.pedalon.co.uk/acatalog/returnsform.pdf
FREE RETURNS:
At Pedal On we offer a Free returns policy on all items except Bikes and Spokes. This means that if you return goods to us for refund, exchange or for warranty claim we will not charge you a restocking fee. The restocking fee for bikes is £30, the restocking fee for spokes is £3.95.
RETURNS ESSENTIALS:
All returned goods must;
Have a completed returns form
Be accompanied by the original order number (online purchases) or a copy of the till receipt (shop purchases)
Have all labels attached if returning for refund or exchange
All original packaging is intact and not defaced if returning for refund or exchange
Be unused if returning for refund or exchange
Be Clean
SHIPPING COSTS:
If we need to reship an exchanged item we will not charge you any further shipping costs if you are on the UK Mainland or if you are in the UK and the goods weigh under 2kg. If you are not in the UK or you are Offshore in the UK and the goods weigh over 2kg we will charge you for reshipping.
WRONG OR DAMAGED GOODS:
If you have received the wrong items from us or they are damaged on arrival then you will need to return them to us for replacement or refund. We will refund your postage costs (equivalent to Royal Mail first class recorded). Please return your goods by a recorded delivery service. Please notify us immediately of any problems with your order when it is received. We will only refund or replace incorrect ordamaged goods up to 28 days after the purchase date (or January 31st for Christmas Orders).
GOODS FOR REFUND:
We will happily refund goods up to 28 days after the purchase date (or January 31st for Christmas Orders) should you decide you do not want them. We will not refund any postage charges from the original order. We will refund you by the same method you paid for the order. For Credit/Debit card refunds this can take up to 10days to show on your statement. IF you have purchased goods in our Tadley store we cannot refund them without your presence.
GOODS FOR EXCHANGE:
We will happily exchange any goods which are the wrong colour or size up to 28 days after the purchase date (or January 31st for Christmas Orders). Please state on the returns form the desired replacement.
GOODS WITH FAULTS:
If you have received goods that have developed a fault within 2 weeks of delivery then it is considered an IMMEDIATE fault. If the goods have developed a fault after 2 weeks but before their warranty period ends, then it is considered a WARRANTY fault. With respect to bicycles, we will treat a fault with a component of a bicycle in isolation and not consider it a fault with the bike a whole.
Immediate Faults - If it is established that the goods are faulty we will send you a replacement or repaired product free of charge and also refund your postage costs. The refunded postage amount will be based on the amount we would pay to ship the item to you on the shipping service selected with your initial order. If you decide you do not want a replacement item we will refund the good's original total but not refund your postage costs. If the total amount we need to refund you is greater than your original sale we will need to contact you by phone to collect payment details as we can only refund upto the original transaction amount automatically. We cannot refund items which use software which has been registered. We cannot refund whole bicycles for faults which have developed with an individual component part once the bicycle has been used, in this case, the component part will be treated as a faulty item in isolation.
Warranty Faults - All our products are from official suppliers and are covered by their respective manufacturers UK warranty. We will act as the manufacturer's agent and proceed with your warranty request following their guidance. You will be liable for the return postage cost to us. If it is established that the goods are faulty we will send you a replacement or repaired product free of charge.
PACKAGING and POSTAGE:
If you are returning goods to us please ensure they are adequately packed. Even if we have sent you the wrong items you have a legal responsibility to take care of the goods, this includes packing them adequately. If you are returning a bicycle please take extra care to ensure no parts of the bike can move against one another. We strongly recommend shipping goods back to us using a recorded delivery service.
BUNDLED ORDERS:
If you have received discounted goods as part of a sales package we will only be able to offer a refund if ALL the goods are received in a resaleable condition, we will be happy to replace a component of an order should that prove to be faulty.
The Legal bit:
As a retail customer you are protected by the Sale Of Goods Act and Distance Selling Regulations. We believe our returns policy goes well beyond the requirements of both pieces of legislation. Our aim is to offer the highest standard of service possible and in the unfortunate case of there being a problem with your order, we will do our best to remedy the problem as quickly as possible and in a fair and reasonable manner.
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+44 (0)118 9821021
