Shipping Restrictions
Bikes - Delivery to UK and Channel Islands only
eBikes - Delivery to UK only
Trek Bicycles - Madone SLR, Speed Concept, Farley, Stache and Project One - in store collection only. Shipping of other models restricted to the UK.
Giant Bicycles: Advanced SL Road Bikes (Non Sale) - in store collection only.
Shipping Destinations
We ship to: United Kingdom, Austria, Andorra, Australia*, Belgium, Bulgaria, Canada*, Canary Islands, Channel Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand*, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, South Africa*, Spain, Sweden, Switzerland, USA*.
*Airmail only to these locations. Restricted to items under 2kg and non bulky.
UK Shipping Services
| UK Mainland | UK Out Of Area | Isle Of Man | Channel Islands | |
| England, Wales & Scotland (Excluding UK Out of Area Postcodes) | Northern Ireland, Scottish Isles, Some Scottish postcodes, Isles of Scilly, Shetland | Isle Of Man | Channel Islands | |
| Postcodes | BT, IV, AB55, HS, KA27-28,KW1-17, PA20-88, PH36-50, TR21-25, ZE | IM | JE &GY | |
| Standard Service Over £20 (< 2Kg) | Free | Free | Free | Free |
| Standard Service Under £20 (< 2Kg) | £2.99 | £2.99 | £2.99 | £2.99 |
| Standard service (> 2Kg & Bulky Items: Bikes, Wheels, Trainers, Forks, MTB Handlebars, Workstands) | Free >£20 | £25 | £25 | £25 |
| Next Working Day Courier (Excludes Bikes) | Available, £4.50 | Not Available | Not Available | Not Available |
UK Standard Shipping Service (Free over £20)
We offer a free shipping service to all UK, CI and IOM locations on orders worth £20 or over. This free service is restricted to non bulky items under 2kg for a limited number of addresses where our shipping partners incur additional delivery costs.
We aim to despatch all orders placed before 1pm the same working day (97% of orders achieve this target), we use Royal Mail First Class post or TNT Courier. Please allow up to 5 working days for your goods to arrive.
All bicycles are processed through our workshop as priority items. After workshop processing, bicycles are shipped on a next working day courier. For guidance on bicycle delivery times, please see estimated delivery times on the respective bicycle's web page
UK Express Delivery Service
** Coronavirus update - Due to the disruption caused by the Coronavirus pandemic our shipping service providers are no longer guaranteeing next working day deliveries. These deliveries will still be treated as a priority and in most cases be delivered on time. However, we will be unable to offer refunds for delays to orders shipped on these services**
Order before 1pm on any working day and receive your goods the subsequent working day. Orders placed after 1pm will be shipped the next working day for delivery on the subsequent working day. We use either Royal Mail Special delivery or TNT Courier for this service.
Working days are Monday to Friday, excluding bank holidays, national holidays, Christmas Eve and New Year's Eve.
Not available with bicycles: All bicycles are processed through our workshop as priority items. After workshop processing, bicycles are shipped on a next working day courier. For guidance on bicycle delivery times, please see estimated delivery times on the respective bicycle's web page
See UK Shipping Service for location restrictions.
International Shipping Services
Important: All of our international shipping services have been impacted by COVID-19. Movement restrictions and delays due to excess mail volumes may occur at national or local level. Please allow an additional 14 days for international orders to reach you during this period.
*Handling: We will endeavour to ship all international orders within 1 working day. Please allow up to 3 working days handling.
**Tax free locations will not be charged UK VAT, you may be liable for local taxes: Please see the "Shipping Taxes" section.
Royal Mail Airmail: For items <2kg and of low value
Royal Mail Airsure: An Express Airmail service for items <2kg with proof of delivery. Tracked. (Displayed delivery times for this service are typical for main destinations, this is not a guaranteed service)
TNT Economy Express Courier: For bulky items and items >2kg. (Displayed delivery times for this service are typical for main destinations, remote locations may take longer)
Please note that Royal Mail deliveries will be completed by delivery partners in each respective destination. These are normally national postal services such as; USPS, La Poste, Correos, PostNL etc.
All delivery times exclude customs handling time which may vary by destination.
| Country | Handling Days * | UK Tax Exempt ** | Airmail Cost | Airmail Days | RM Tracked Cost | RM Tracked Days | TNT Days | Bicycles Cost (TNT) |
| Austria | 1-3 | Y | From £4.50 | 3 | From £8.00 | 2 | 2-3 | n/a |
| Andorra | 1-3 | Y | From £4.50 | 5 | From £8.00 | 4 | 3 | n/a |
| Australia | 1-3 | Y | From £4.50 | 5-7 | From £6.87 | 4-6 | n/a | n/a |
| Belgium | 1-3 | Y | From £4.50 | 3 | From £8.00 | 2 | 2 | n/a |
| Bulgaria | 1-3 | Y | From £4.50 | 3-5 | From £8.00 | 4 | 5 | n/a |
| Canada | 1-3 | Y | From £4.50 | 5-7 | From £6.82 | 4-6 | n/a | n/a |
| Canary Islands | 1-3 | Y | From £4.50 | 5 | From £8.00 | 4 | 6 | n/a |
| Croatia | 1-3 | Y | From £4.50 | 5 | From £8.00 | 4 | 5 | n/a |
| Cyprus | 1-3 | Y | From £4.50 | 3-5 | From £8.00 | 4 | 5 | n/a |
| Czech Republic | 1-3 | Y | From £4.50 | 3-5 | From £8.00 | 4 | 3 | n/a |
| Denmark | 1-3 | Y | From £4.50 | 3 | From £8.00 | 2 | 2 | n/a |
| Estonia | 1-3 | Y | From £4.50 | 5 | From £8.00 | 4 | 4 | n/a |
| Finland | 1-3 | Y | From £4.50 | 3 | From £8.00 | 2 | 3 | n/a |
| France | 1-3 | Y | From £4.50 | 3 | From £8.00 | 2 | 2 | n/a |
| Germany | 1-3 | Y | From £4.50 | 3 | From £8.00 | 2 | 2 | n/a |
| Gibraltar | 1-3 | Y | From £4.50 | 3-5 | From £8.00 | 3 | 4 | n/a |
| Greece | 1-3 | Y | From £4.50 | 3-5 | From £8.00 | 4 | 4 | n/a |
| Hungary | 1-3 | Y | From £4.50 | 5 | From £8.00 | 4 | 3 | n/a |
| Ireland | 1-3 | Y | From £4.50 | 3 | From £8.00 | 2 | 2 | n/a |
| Italy | 1-3 | Y | From £4.50 | 3-5 | From £8.00 | 3-5 | 2-3 | n/a |
| Latvia | 1-3 | Y | From £4.50 | 5 | From £8.00 | 4 | 4 | n/a |
| Liechtenstein | 1-3 | Y | From £4.50 | 5 | From £8.00 | 4 | 2 | n/a |
| Lithuania | 1-3 | Y | From £4.50 | 5 | From £8.00 | 4 | 4 | n/a |
| Luxembourg | 1-3 | Y | From £4.50 | 3 | From £8.00 | 2 | 2 | n/a |
| Malta | 1-3 | Y | From £4.50 | 5 | From £8.00 | 4 | 4 | n/a |
| Monaco | 1-3 | Y | From £4.50 | 5 | From £8.00 | 4 | 2-3 | n/a |
| Netherlands | 1-3 | Y | From £4.50 | 3 | From £8.00 | 2 | 2 | n/a |
| New Zealand | 1-3 | Y | From £4.50 | 5-7 | From £6.87 | 4-6 | n/a | n/a |
| Norway | 1-3 | Y | From £4.50 | 3-5 | From £8.00 | 3-5 | 2-3 | n/a |
| Poland | 1-3 | Y | From £4.50 | 3 | From £8.00 | 2 | 3 | n/a |
| Portugal | 1-3 | Y | From £4.50 | 3 | From £8.00 | 2 | 3 | n/a |
| Romania | 1-3 | Y | From £4.50 | 3-5 | From £8.00 | 3-5 | 4 | n/a |
| San Marino | 1-3 | Y | From £4.50 | 3-5 | From £8.00 | 3-5 | 4 | n/a |
| Slovakia | 1-3 | Y | From £4.50 | 3-5 | From £8.00 | 3-5 | 3 | n/a |
| Slovenia | 1-3 | Y | From £4.50 | 3-5 | From £8.00 | 3-5 | 4 | n/a |
| South Africa | 1-3 | Y | From £4.50 | 5-7 | Signature Only | 5-7 | n/a | n/a |
| Spain | 1-3 | Y | From £4.50 | 3 | From £8.00 | 2 | 2 | n/a |
| Sweden | 1-3 | Y | From £4.50 | 3 | From £8.00 | 2 | 3 | n/a |
| Switzerland | 1-3 | Y | From £4.50 | 3 | From £8.00 | 2 | 2 | n/a |
| USA | 1-3 | Y | From £4.50 | 5-7 | From £6.82 | 4-6 | n/a | n/a |
Tracking
You can view your order progress my logging into your account or by clicking Recent Orders and entering your order number and postcode.
Not all orders have tracking numbers, if your order is trackable details will be available here.
If you have received a TNT tracking number by email you will not be able to view it until approximately 7pm that evening when it is scanned at our local collection depot. You may also see an older delivery with the same tracking number. This is because TNT reuse their tracking numbers which can lead to a little confusion!
Signing For your Delivery
Any goods of reasonable value will be shipped by a signed for Royal Mail service or Courier. Please provide a delivery address where you will be available to sign for the delivery.
If the Royal Mail or Courier try to deliver when you are out, they should leave a calling card showing a number you can call to rearrange delivery. Alternatively, they may leave your goods with a direct neighbour, this will be noted on your calling card.
If you do not think you will be in to sign for your goods, you can select an alternative delivery address to your payment address by checking the box on the first checkout page. Note - Bike purchases paid for by finance can only be delivered to the address used to apply for finance.
Shipping to an Alternative Address
You can select an alternative delivery address to your invoice address by checking the box on the first checkout page (with the exception of Finance and Cyclescheme purchases).
Shipping Taxes and Duty
If you live in the EU, Andorra, Australia, Canada, Canary Islands, Channel Islands, Gibraltar, Liechtenstein, Monaco, New Zealand, Norway, San Marino, South Africa, Switzerland or USA then UK VAT will be removed from your order at the checkout.
VAT is shown as a seperate line in your shopping cart this will be shown as a deduction when you select a relevant country in the first page of checkout.
The current VAT rate in the UK is 20%. Helmets, books and some energy foods are zero rated for VAT.
When you import goods into your country you may be liable for import taxes, duties and charges. In most cases these will consist of an import duty, VAT and a handling charge. These charges will vary for each country and we recommend checking with your local customs office before importing.
Import duties will be based on the HS tariff code and Country of Origin information detailed on your invoice. If you would like to know how these will be declared on your invoice please contact us prior to ordering.
Please note that most of the goods we sell do not originate in the UK and therefore will not be covered by the scope of Free Trade Agreements between your state and the UK.
(Channel Island customers) If you are receiving free items under our Podium Point scheme please note that these will be declared as a "Free Gift" with a nominal value of 50% of their normal price shown on the invoice. A corresponding discount will be shown on the invoice to maintain the correct order totals.
Shipping To BFPO Addresses
We offer shipping to BFPO addresses. VAT will be removed at checkout. The current VAT rate in the UK is 20%. Helmets, books and some energy foods are zero rated for VAT.
Please note, due to size restrictions, we cannot ship bicycles, wheels or other bulky items to BFPO addresses.
VAT 407 Refunds
The UK's Retail for Export scheme ceased on 31/12/20
We are no longer able to issue VAT407 forms.