Christmas Shipping
Please be aware that shipping may take longer than normal over the Christmas period and ask that you order as early as possible to avoid any dissapointment.
For bikes and larger accessories we will be shipping up until Christmas Eve. For the purposes of calculating delivery times please remember that we do not count Christmas Eve, Christmas Day, Boxing Day, New Year's Eve and New Year's day as working days. If you place a bike order with us in the week before Christmas, please contact us for an estimated delivery day.
For smaller items being shipped by Royal Mail, please be aware that Royal Mail's service may take longer than usual and they advise that for delivery before Christmas the last shipping days are:
UK - Thursday 20th December
Western Europe - Friday 14th December
Shipping Restrictions
Trek Bicycles - At the request of Trek Bicycles, these must be collected instore
Giant Advanced SL Road Bikes (Non Sale) - At the request of Giant UK, these must be collected instore
Scott Bicycles - Shipping restricted to the UK at the request of Scott Sports
Shipping Destinations
We ship to: United Kingdom, Austria, Andorra, Australia*, Belgium, Bulgaria, Canada*, Canary Islands, Channel Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand*, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, South Africa*, Spain, Sweden, Switzerland, USA*.
*Airmail only to these locations. Restricted to items under 2kg and non bulky.
UK Shipping Services
| UK Mainland | UK Out Of Area | Isle Of Man | Channel Islands | |
| England, Wales & Scotland (Excluding UK Out of Area Postcodes) | Northern Ireland, Scottish Isles, Some Scottish postcodes, Isles of Scilly, Shetland | Isle Of Man | Channel Islands | |
| Postcodes | BT, IV, AB55, HS, KA27-28,KW1-17, PA20-88, PH36-50, TR21-25, ZE | IM | JE &GY | |
| Standard Service Over £9 (< 2Kg) | Free | Free | Free | Free |
| Standard Service Under £9 (< 2Kg) | £1.99 | £1.99 | £1.99 | £1.99 |
| Standard service (> 2Kg & Bulky Items: Bikes, Wheels, Trainers, Forks, MTB Handlebars, Workstands) | Free >£9 | £25 | £25 | £25 |
| Next Working Day Courier (Excludes Bikes) | Available, £4.50 | Not Available | Not Available | Not Available |
UK Standard Shipping Service (Free over £9)
We offer a free shipping service to all UK, CI and IOM locations on orders worth £9 or over. This free service is restricted to non bulky items under 2kg for a limited number of addresses where our shipping partners incur additional delivery costs.
We aim to despatch all orders placed before 2:30 pm the same working day (97% of orders achieve this target), we use Royal Mail First Class post or TNT Courier. Please allow up to 5 working days for your goods to arrive.
All bicycles are processed through our workshop as priority items. After workshop processing, bicycles are shipped on a next working day courier. For guidance on bicycle delivery times, please see estimated delivery times on the respective bicycle's web page
UK Next Working Day Courier Service
Order before 2.30pm on any working day and receive your goods the subsequent working day.
Orders placed after 2.30pm will be shipped the next working day for delivery on the subsequent working day. We use either Royal Mail Special delivery or TNT Courier for this service.
Working days are Monday to Friday, excluding bank holidays, national holidays, Christmas Eve and New Year's Eve.
Not available with bicycles: All bicycles are processed through our workshop as priority items. After workshop processing, bicycles are shipped on a next working day courier. For guidance on bicycle delivery times, please see estimated delivery times on the respective bicycle's web page
See UK Shipping Service for location restrictions.
International Shipping Services
*Handling: We will endeavour to ship all international orders within 1 working day. Please allow up to 3 working days handling. All bicycles are processed through our workshop as priority items. For guidance on bicycle delivery times, please see the estimated UK delivery times on the respective bicycle's web page and allow up to the maximum numbers of shipping days for your international location.
**Tax free locations will not be charged UK VAT, you may be liable for local taxes: Please see the "Shipping Taxes Non EU" section.
Royal Mail Airmail: For items <2kg and of low value
Royal Mail Airsure: An Express Airmail service for items <2kg with proof of delivery. Tracked. (Displayed delivery times for this service are typical for main destinations, this is not a guaranteed service)
TNT Economy Express Courier: For bulky items and items >2kg. (Displayed delivery times for this service are typical for main destinations, remote locations may take longer)
| Country | Handling Days * | UK Tax Exempt ** | Airmail Cost | Airmail Days | RM Tracked Cost | RM Tracked Days | TNT Days | Bicycles Cost (TNT) |
| Austria | 1-3 | N | From £2.99 | 3 | From £5.77 | 2 | 2-3 | £83 |
| Andorra | 1-3 | Y | From £2.99 | 5 | From £5.77 | 4 | 3 | £83 |
| Australia | 1-3 | Y | From £2.99 | 5-7 | From £6.87 | 4-6 | n/a | n/a |
| Belgium | 1-3 | N | From £2.99 | 3 | From £5.77 | 2 | 2 | £75 |
| Bulgaria | 1-3 | N | From £2.99 | 3-5 | From £5.77 | 4 | 5 | £120 |
| Canada | 1-3 | Y | From £2.99 | 5-7 | From £6.82 | 4-6 | n/a | n/a |
| Canary Islands | 1-3 | Y | From £2.99 | 5 | From £5.77 | 4 | 6 | £140 |
| Croatia | 1-3 | N | From £2.99 | 5 | From £5.77 | 4 | 5 | £120 |
| Cyprus | 1-3 | N | From £2.99 | 3-5 | From £5.77 | 4 | 5 | £140 |
| Czech Republic | 1-3 | N | From £2.99 | 3-5 | From £5.77 | 4 | 3 | £120 |
| Denmark | 1-3 | N | From £2.99 | 3 | From £5.77 | 2 | 2 | £83 |
| Estonia | 1-3 | N | From £2.99 | 5 | From £5.77 | 4 | 4 | £120 |
| Finland | 1-3 | N | From £2.99 | 3 | From £5.77 | 2 | 3 | £83 |
| France | 1-3 | N | From £2.99 | 3 | From £5.77 | 2 | 2 | £79 |
| Germany | 1-3 | N | From £2.99 | 3 | From £5.77 | 2 | 2 | £79 |
| Gibraltar | 1-3 | Y | From £2.99 | 3-5 | From £5.77 | 3 | 4 | £140 |
| Greece | 1-3 | N | From £2.99 | 3-5 | From £5.77 | 4 | 4 | £83 |
| Hungary | 1-3 | N | From £2.99 | 5 | From £5.77 | 4 | 3 | £120 |
| Ireland | 1-3 | N | From £2.99 | 3 | From £5.77 | 2 | 2 | £75 |
| Italy | 1-3 | N | From £2.99 | 3-5 | From £5.77 | 3-5 | 2-3 | £83 |
| Latvia | 1-3 | N | From £2.99 | 5 | From £5.77 | 4 | 4 | £120 |
| Liechtenstein | 1-3 | Y | From £2.99 | 5 | From £5.77 | 4 | 2 | £140 |
| Lithuania | 1-3 | N | From £2.99 | 5 | From £5.77 | 4 | 4 | £120 |
| Luxembourg | 1-3 | N | From £2.99 | 3 | From £5.77 | 2 | 2 | £75 |
| Malta | 1-3 | N | From £2.99 | 5 | From £5.77 | 4 | 4 | £140 |
| Monaco | 1-3 | Y | From £2.99 | 5 | From £5.77 | 4 | 2-3 | £79 |
| Netherlands | 1-3 | N | From £2.99 | 3 | From £5.77 | 2 | 2 | £75 |
| New Zealand | 1-3 | Y | From £2.99 | 5-7 | From £6.87 | 4-6 | n/a | n/a |
| Norway | 1-3 | Y | From £2.99 | 3-5 | From £5.77 | 3-5 | 2-3 | £140 |
| Poland | 1-3 | N | From £2.99 | 3 | From £5.77 | 2 | 3 | £120 |
| Portugal | 1-3 | N | From £2.99 | 3 | From £5.77 | 2 | 3 | £83 |
| Romania | 1-3 | N | From £2.99 | 3-5 | From £5.77 | 3-5 | 4 | £120 |
| San Marino | 1-3 | Y | From £2.99 | 3-5 | From £5.77 | 3-5 | 4 | £140 |
| Slovakia | 1-3 | N | From £2.99 | 3-5 | From £5.77 | 3-5 | 3 | £120 |
| Slovenia | 1-3 | N | From £2.99 | 3-5 | From £5.77 | 3-5 | 4 | £120 |
| South Africa | 1-3 | Y | From £2.99 | 5-7 | Signature Only | 5-7 | n/a | n/a |
| Spain | 1-3 | N | From £2.99 | 3 | From £5.77 | 2 | 2 | £83 |
| Sweden | 1-3 | N | From £2.99 | 3 | From £5.77 | 2 | 3 | £83 |
| Switzerland | 1-3 | Y | From £2.99 | 3 | From £5.77 | 2 | 2 | £140 |
| USA | 1-3 | Y | From £2.99 | 5-7 | From £6.82 | 4-6 | n/a | n/a |
Tracking
You can view your order progress my logging into your account or by clicking Recent Orders and entering your order number and postcode.
Not all orders have tracking numbers, if your order is trackable details will be available here.
If you have received a TNT tracking number by email you will not be able to view it until approximately 7pm that evening when it is scanned at our local collection depot. You may also see an older delivery with the same tracking number. This is because TNT reuse their tracking numbers which can lead to a little confusion!
Signing For your Delivery
Any goods of reasonable value will be shipped by a signed for Royal Mail service or Courier. Please provide a delivery address where you will be available to sign for the delivery.
If the Royal Mail or Courier try to deliver when you are out, they should leave a calling card showing a number you can call to rearrange delivery. Alternatively, they may leave your goods with a direct neighbour, this will be noted on your calling card.
If you do not think you will be in to sign for your goods, you can select an alternative delivery address to your payment address by checking the box on the first checkout page. Note - Bike purchases paid for by finance can only be delivered to the address used to apply for finance.
Shipping to an Alternative Address
You can select an alternative delivery address to your invoice address by checking the box on the first checkout page (with the exception of Finance and Cyclescheme purchases).
Shipping Taxes EU
In the EU, taxes are paid locally. UK VAT is already included in the prices on our website you will not have to pay any other taxes when the goods arrive.
If you are a VAT registered business in a different Member State to the UK we can remove VAT before shipping. Please contact us with your VAT number if you require us to do this.
Shipping Taxes Non EU
If you live in Andorra, Australia, Canada, Canary Islands, Channel Islands, Gibraltar, Liechtenstein, Monaco, New Zealand, Norway, San Marino, South Africa, Switzerland or USA then VAT will be removed from your order at the checkout.
VAT is shown as a seperate line in your shopping cart this will be shown as a deduction when you select a relevant country in the first page of checkout.
The current VAT rate in the UK is 20%. Helmets, books and some energy foods are zero rated for VAT.
You may have to pay import taxes and VAT at your delivery location, please check this with local customs before ordering.
Shipping To BFPO Addresses
We offer shipping to BFPO addresses. VAT will be removed at checkout. The current VAT rate in the UK is 20%. Helmets, books and some energy foods are zero rated for VAT.
Please note, due to size restrictions, we cannot ship bicycles, wheels or other bulky items to BFPO addresses.
VAT 407 Refunds
If you are buying your goods in the UK and are later leaving the EU and would like a VAT407 to reclaim your VAT then we can provide you with a VAT407 form in store. We cannot provide this form through the post as we need to carry out a passport ID check before we sign the form. Please advise us if you would like a VAT407 form prior to coming in store so we can ensure we have this available for you. Please ensure you are eliglible for this scheme before requesting a form.