About UsOur aim at Pedal On is to have happy customers who want to return to our store. This not only makes good business sense, but makes life enjoyable! If you have any suggestions or comments please email us at firstname.lastname@example.org.
Our Contact details:
60 Bishopswood Road
Phone: +44 0118 9821021
VAT registered: GB 641 8772 19
Limited Company Number: 09020631
Making A PurchaseBy purchasing from this website you are agreeing to our policies and accepting the information set out in the relevant sections detailed below as the terms of sale.
Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. We cannot accept telephone orders.
Every attempt has been made to ensure that the prices and details of products on this website are correct. If we find we have made an error before we despatch your order we will contact you to advise of any price or specification changes. If after receiving your goods, you feel the goods do not match their description on the website then please follow our standard returns policy.
Before purchasing a bike from us, it should be noted all bikes will require a limited amount of assembly after shipping. If you are not a competent mechanic we suggest you get an experienced mechanic to assemble the bike for you. How will my bike arrive
All of the bicycles we sell are performance products designed to be lightweight and fast. They require regular maintenance and preride checks to function correctly and safely. By purchasing from our website you are agreeing that you understand that you will be responsible for undertaking the appropriate level of maintenance.
Some bikes are marked as SPECIAL ORDER items. Please check their availability with us before ordering, we cannot guarantee these items availability. It may also be necessary to order these items specially for you - if so they would then be classed as a custom order and different distance selling regulations may apply.
CANCELLING AN ORDER
You can cancel an order at any stage before we have shipped it. To cancel an order please call 0118 9821021 or email email@example.com. If you cancel an order before we have shipped it you will not be charged. If you wish to cancel an order after we have shipped it to you please follow our RETURNS procedure once you have received the goods.
Shipping And HandlingShipping Information
Back OrdersWe do are very best to ensure that our online stock data is correct. If an item is out of stock it will be displayed by the product and you will not be able to add it to your shopping cart. In the unlikely event you are able order something that we later find to be out of stock of we will contact you as soon as possible and give you the expected delivery time and the option to cancel.
Tax ChargesTax Information
Credit Card SecurityPayment Information
Returns and Warranty PolicyAs a retail customer you are protected by the Consumer Goods Act 2015 and Consumer Contracts Regulations*. We believe our returns policy goes well beyond the requirements of both pieces of legislation. Our aim is to offer the highest standard of service possible and in the unfortunate case of there being a problem with your order, we will do our best to remedy the problem as quickly as possible and in a fair and reasonable manner.
*If you are purchasing goods using a Cyclescheme voucher then you are entering into a hire agreement with your employer and your rights might be different.
Read our Returns Policy here
All of our goods are sold with full manufacturer's warranties unless explicitly stated otherwise. For bicycles, these are typically for lifetime or 5 years. For components and clothing, these typically last 1 or 2 years. Detailed information relating to bicycle warranties can be found here here Should you wish to return an item with a warranty fault please follow our returns policy..