About UsOur aim at Pedal On is to have happy customers who want to return to our store. This not only makes good business sense, but makes life enjoyable! If you have any suggestions or comments please email us at email@example.com.
Our Contact details:
60 Bishopswood Road
Phone: +44 0118 9821021
VAT registered: GB 641 8772 19
Limited Company Number: 09020631
Making A PurchaseBy purchasing from this website you are agreeing to our policies and accepting the information set out in the relevant sections detailed below as the terms of sale.
Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. We cannot accept telephone orders.
Every attempt has been made to ensure that the prices and details of products on this website are correct. If we find we have made an error before we despatch your order we will contact you to advise of any price or specification changes. If after receiving your goods, you feel the goods do not match their description on the website then please follow our standard returns policy.
Before purchasing a bike from us, it should be noted all bikes will require a limited amount of assembly after shipping. If you are not a competent mechanic we suggest you get an experienced mechanic to assemble the bike for you. How will my bike arrive
All of the bicycles we sell are performance sports products primarily designed to be lightweight, fast and offer good handling. Furthermore, all of the bicycles and components we sell have a finite lifetime and will be subject to material fatigue through normal use. Regular maintenance, preride checks and appropriate component renewal are required for bicycles to function correctly and safely. By purchasing from our website you are agreeing that you understand that you will be responsible for undertaking an appropriate level of maintenance, inspection and renewal.
Some bikes are marked as SPECIAL ORDER items. Please check their availability with us before ordering, we cannot guarantee these items availability. It may also be necessary to order these items specially for you - if so they would then be classed as a custom order and different distance selling regulations may apply.
Cancelling an Order
You can cancel an order at any stage before we have shipped it. To cancel an order please call 0118 9821021 or email firstname.lastname@example.org. If you wish to cancel an order after we have shipped it to you please follow our RETURNS procedure once you have received the goods.
Shipping And HandlingShipping Information
Back OrdersWe do are very best to ensure that our online stock data is correct. If an item is out of stock it will be displayed by the product and you will not be able to add it to your shopping cart. In the unlikely event you are able order something that we later find to be out of stock of we will contact you as soon as possible and give you the expected delivery time and the option to cancel.
Tax ChargesWe charge UK VAT on all of our shipments with the exception of shipments to the Channel Islands.
Our prices are displayed inclusive of VAT. Customers from the Channel Islands will have their VAT deducted at checkout.
Credit Card SecurityPayment Information
Returns and Warranty PolicyAs a retail customer you are protected by the Consumer Goods Act 2015 and Consumer Contracts Regulations*. We believe our returns policy goes well beyond the requirements of both pieces of legislation. Our aim is to offer the highest standard of service possible and in the unfortunate case of there being a problem with your order, we will do our best to remedy the problem as quickly as possible and in a fair and reasonable manner.
*If you are purchasing goods using a Cyclescheme voucher then you are entering into a hire agreement with your employer and your rights might be different.
Read our Returns Policy here
All of our goods are sold with full manufacturer's warranties unless explicitly stated otherwise. For bicycles, these are typically for lifetime or 5 years. For components and clothing, these typically last 1 or 2 years. Detailed information relating to bicycle warranties can be found here here Should you wish to return an item with a warranty fault please follow our returns policy..
ComplaintsWe would like all of our customers to have a positive experience purchasing from us and would like to know if any aspect of your purchase has left you feeling dissatisfied. If you would like to let us know about any dissatisfaction you have or would like to make a complaint you can do this is in person in our store, in writing, by email or by telephone.
Phone: 0118 9821021
Address: The Manager,Pedal On, 60 Bishopswood Road, Tadley, Hampshire, RG26 4HD
If your complaint relates to your finance agreement
If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider Novuna. Novuna will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.
What to do if you can't reach an agreement:
If you are not satisfied with Novuna’s response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of Novuna’s final response letter to you. They can be contacted in the following ways:
• Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
• Telephone: 0300 123 9 123
• E-mail: email@example.com
Further details can be found on the Financial Ombudsman Service